Press Release here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Webinar audio presentation to come.

2008 Finalists Announced in
Global Awards for Excellence in BPM & Workflow

February 17, 2008—Lighthouse Point, FL.  Future Strategies Inc., is pleased to announce the Finalists for the 2008 Global Awards for Excellence in Business Process Management (BPM) and Workflow. Co-sponsored by WfMC, BPMFocus.org and BPM.com and now in their 15^th year, these prestigious awards recognize user organizations that have demonstrably excelled in implementing innovative business process solutions to meet strategic business objectives. There are five geographical regions. Each region receives one Gold and one Silver Award.

This year the Awards Ceremony will be presented in a virtual format with the Gold and Silver winners announced in a special webinar on Monday, March 2, 2009 chaired by Derek Miers, lead judge.  

Awards Director Layna Fischer commented on the strength of the entries, especially those implementations showing BPM and workflow extending beyond the corporate boundaries to support customers, suppliers and trading partners. 

Regional Finalists were selected by a panel of judges drawn from the sponsors; more details on the case study submissions can be found online at www.bpmf.org.

Europe

• KPN, The Netherlands: nominated by Cordys UK Ltd

• MIGROSBANK, Switzerland; nominated by Action Technologies Inc.

• Techspace Aero, BELGIUM; nominated by W4 

Middle-East Africa

• PruHealth South Africa, South Africa; nominated by TIBCO 

North America

• City of Edmonton, Canada; nominated by Computronix Ltd.

• Dickinson Financial Corporation, US; nominated by Adobe Systems

• Farmers Group, USA; nominated by Pegasystems

• Office of the Secretary of Defense (OSD) for Acquisition, Technology & Logistics (A T & L), USA: nominated by Oracle Corp

• Tribunal Superior de Justicia del Estado de Hidalgo, Mexico; nominated by PECTRA Technology

• U.S. Xpress, USA; nominated by Cordys UK Ltd

• US MEPCOM, USA; nominated by Oracle Corp 

Pacific Rim

• AEGON Religare Life Insurance, India; nominated by Cordys UK Ltd

• Australian Health Plans, Australia; nominated by Polonious Pty Ltd

• Fullerton India Credit Company Ltd., India; nominated by Newgen Software Technologies Ltd.

• Satyam Computer Services Limited, India; nominated by Satyam 

South and Central America

• INMETRO, Brazil; nominated by Cryo Technologies

• ISAPRE Microsystem, Chile; nominated by PECTRA Technology

• Produbanco, Ecuador; nominated by BizAgi Ltd

• Transfiriendo S.A., Colombia; nominated by TYCON S.A. 

Winners and finalists will receive additional recognition by having their case studies published in the next volume of BPM Excellence in Practice by Future Strategies Inc.  

BPMFocus.org and BPM.com jointly sponsor the annual Global Awards for Excellence in BPM and Workflow with support from industry associations Workflow Management Coalition (WfMC) and Object Management Group (OMG). The Awards program is managed by Future Strategies Inc. 

FOR PRESS CONTACT:

Layna Fischer, Awards Director
Future Strategies Inc.
Tel: (1) 954 782 3376 /Fax: (1) 954 719 3746 

Nominator  

Nominee and Case Study Submission
(In no particular order)

Europe (3)

Action Technologies Inc., USA

Integrator:
Action Solutions AG

Migros Bank, Switzerland

Migros Bank is one of the 10 leading financial institutes in Switzerland and one of the biggest Retail-Banks. Our focus is to be very close to the clients and therefore we have around 50 branches all over Switzerland and many more small contact-points that offer basic services for new clients. All in all about 1,400 employees work for Migros Bank.

Cordys UK Ltd

KPN, Netherlands

KPN is the leading telecommunications and ICT service provider in The Netherlands, offering wireline and wireless telephony, Internet and TV to customers and end-to-end telecom and ICT services to business customers. KPN provides wholesale network services to third parties and operates an efficient IP-based infrastructure with global scale. In order to attract new customers, retain its more than 35 million existing customers and remain competitive as a multi-play provider amidst the forces of deregulation, KPN must focus on creating a more customer-centric business - and aligning its IT systems to meet this objective.

Techspace Aero designs, develops and produces modules, equipment and test cells for aircraft and space engines. The regulations in the domain require strict quality control of the products. The quality department, alongside the company’s ambition to become the world leader in its areas of excellence, has decided to rationalize its applications for better department efficiency. At the same time, studies conducted by the IT department on the operation of the ERP used for quality management have demonstrated that a BPM solution could respond more effectively to the evolution requirements fixed by the company, and more specifically conform to the quality requirements within Techspace Aero.

Middle East - Africa (1)

PruHealth South Africa

PruHealth is using a business process management approach on top of a service oriented architecture to create a more agile IT infrastructure – one that enables them to adapt their processes to business opportunities and bring products to market more quickly in the highly competitive health insurance market in the UK.  PruHealth acquired the BPMS software in August 2007 and had already started to deploy processes on a service oriented architecture by April 2008, a significant achievement in a short space of time. PruHealth’s IT team and back office and systems support is located in Johannesburg, South Africa.

North America (7)

PECTRA Technology, USA

 Integrator:
Acerti, Mexico

Tribunal Superior de Justicia del Estado de Hidalgo, Mexico

Within the framework of e‐governance developed by the Government of Mexico –with the purpose of improving the quality and transparency in management and increasing the efficiency in public services – the High Court of the State of Hidalgo implemented an Integral Program of Processes Systematization. The project included the integration of tasks of 51 first instance courts and their second instance courts, each one of them with numerous individual, complex, and manual processes. In addition, all the value chain participants – both internal and external ‐ were integrated: Organization (Courts, Courtrooms); citizens (Lawyers, parties involved in the trial), and the Government.

Dickinson Financial Corp., North America

·    Motivated by competitive pressure to improve its customer service, standardize its forms and increase potential future growth, Dickinson Financial Corporation (DFC) had the opportunity to implement new solutions that would ultimately reduce internal costs, improve scalability and customer services, generate ROI, ensure compliance with bank processes and attain better risk management. DFC chose to put into action automated document processes based on Adobe technologies in an effort to achieve its business goals of increased customer satisfaction and a “paperless bank.”

Farmers Group, North America

Farmers Group approached Pegasystems as part of a corporate initiative to become “number one” in small business insurance.  The company undertook a BPM deployment project designed to:

1. Excel at “the Core” à Product lines to serve target customers and agents

2. Build deeper expertise in specialty businesses

3. Leverage predictive modeling and information to compete and win

4. Expand underwriting appetite & underwriting sophistication

5. Create targeted offerings for agent segments and their customers

U.S. Xpress Enterprises stands today as one of the premier transportation companies in North America. Founded in 1985, U.S. Xpress is the third-largest privately-owned truckload carrier with over 8,500 trucks and 26,000 trailers. U.S. Xpress has reshaped the landscape of transportation by developing revolutionary innovations that continually deliver unmatched levels of customer satisfaction. With the demand for trucking services closely tied to the economy and fulgurations in fuel prices, margins can be low and U.S. Xpress is continually looking to increase the efficiency of its operations to ensure bottom line corporate success. In 2008 U.S. Xpress faced the additional challenge of acquiring several other companies and bringing together the disparate systems of these sister companies.

The United States Military Entrance Processing Command (US MEPCOM) processes and qualifies individuals applying for military service in any one of five Armed Services (Army, Navy, Marine Corps, Air Force and Coast Guard) and their subcomponents (i.e. Reserve, National Guard).  They are required to process over 1 million records a year with potentially spikes of 18,000 per day (5.6 million a year), and to maintain over 60 million current records across all the armed services.  Their existing Enterprise Architecture (EA) was too antiquated and brittle to handle the growing requirements of its customer in an increasingly changing environment.

The OSD AT&L vision is to drive the capability to defeat any adversary on any battlefield. Our Enterprise Architecture must support an inspired, high-performing, boundary-less organization that delivers. We must be an agile, motivated, collaborative, and creative organization with new ideas and new ways of doing business. Based on its vision OSD AT&L chose to deploy a very agile and collaborative driven solution leveraging the latest technologies and methodologies in Business Process Management and Enterprise 2.0.  With a focus on quickly delivering capabilities to the field OSD has focused on BPM and Enterprise 2.0 for secure and scalable solutions.

Pacific Rim (4)

Satyam Computer Services Limited, India

Satyam Computer Services Limited, Asia Pacific, India

This paper demonstrates the use of workflow technology and BPM principles to execute the integration of a hitherto complex, decentralized business process viz. the “vendor payments” process. As the organisation evolved, different departments created their own instances of the “vendor payments” process, making the consolidation and tracking of expenses extremely strenuous and effort-guzzling. With an annual expenditure of about INR 1200 crores (US$ 240 million) on vendor related payments in 2008, the company was in a great need for an application that can integrate the multitude of workflows and help in managing the business process without compromising governance.

AEGON is a leading life and pensions company with more than 40 million customers worldwide and presence in over twenty markets throughout the Americas, Europe and Asia. Religare is India’s leading financial services company. AEGON Religare Life Insurance is a joint venture promoted by AEGON, Religare and Bennett, Coleman and Co. The company specializes in life insurance, pensions and investment products. The biggest challenge faced by the business was to create and implement a successful, efficient and sustainable BPM model, incorporating real-time integration of systems and data exchange across its existing IT infrastructure.

Australian Health Plans, a division of IMAN International is a specialist health insurer providing health plans for temporary residents working in Australia. Since 1981, the IMAN group has specialised in this niche market for health plans. In 2004 IMAN had a problem, as their sales grew, their costs grew in proportion. Considering this, John Braithwaite made a strategic decision to embark on a IT improvement strategy based on implementing Open Source technology via their IT software partners Polonious.  The main objective being to reduce operating costs and to stop them rising with sales as much as possible. A side benefit of this approach has been to reduce the external systems to near zero and provide a single point of reference for all information pertaining to claims and policy within the core system.

Being a recent entrant in the retail-lending segment, FICCL plans for rapid rollout of branch network to reach a large customer base. The company’s objective was to achieve lean but profit-oriented branches, reduced turn-around-times, lower cost of operations and better customer experience. Newgen offered FICCL a BPM solution based on NEWGEN® OmniFlow^TM, which integrates with the core system, Flexcube. The solution covers the entire spectrum of loan process starting from loan initiation, de-dupe, credit verifications, deviation handling and approvals, loan booking by the back-office, and finally loan disbursal.

South and Central America (4)

Produbanco is one of the main financial institutions in Ecuador. In their search for a solution for the administration of credit applications they were looking for a simple system that was agile and able to integrate with their Core Banking systems as well as all areas involved throughout their organization. They decided upon BizAgi’s BPM (Business Process Management) technology to automate the process of managing their consumer credit applications (personal, vehicle and credit cards) and mortgages.

A process has been worked out allowing the ISAPRE ‐ private institutions which capture workers’ compulsory contribution payment and provide 18% of the Chilean population with their service – to electronically manage audit processes of health affidavits. This process is tailored according to the needs of each organization and exhibits integration on two levels: BPM solution integration with other components of documentary management and integration with each particular client’s applications.

Transfiriendo S.A., a Colombian company with headquarters in Bogotá focused on providing transaction services through technological solutions related to the exchange of digital documents, has successfully implemented BIZUIT Agile Business Suite as a platform for information exchange and management of business processes that manage the issue, printing and delivery of insurance policies called SOAT (Compulsory Insurance of Motor Vehicle Accidents). BIZUIT allowed us to count - in a very short time - with a technological platform that manages approximately 70% of SOAT policies that are issued throughout Colombia, managing information from the largest and most important insurances companies in the country.

INMETRO, Brazil

Through directives which have already been named in its strategic planning, INMETRO seeks to roll out a new process-oriented public administration model, focusing entirely on customer satisfaction and the efficiency of its processes. As an initial project, the redesign and automation of its Accreditation process, essential to guaranteeing the competitiveness of Brazilian industry, succeeded in substantially reducing the total time required to carry out this process, at the same time introducing a new paradigm for the way governmental agencies provide services in Brazil. This project’s success now serves as the model for many other process automation initiatives within the organization.